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About PingRoam

Table of contents

  • Who we are
  • What we do — and don't do
  • Company information
  • Contact

Last updated: July 26, 2026

Who we are

PingRoam is a software platform for travel connectivity. We are not a mobile network operator, carrier, or mobile virtual network operator (MVNO), and we do not hold a telecommunications operating license — because we don't operate a network.

We build the discovery, purchase, and management experience: a website and mobile app that let travelers compare destinations, buy eSIM data plans, and activate and monitor them from one dashboard.

What we do — and don't do

We do:

  • Provide a marketplace-style interface to browse and compare eSIM data plans by destination.
  • Process orders and deliver eSIM profiles digitally to your device.
  • Give you a dashboard to track usage, top up, and manage your active eSIMs.
  • Handle customer support for your PingRoam account and orders.

We don't:

  • Operate a mobile network or hold spectrum/telecom licenses.
  • Issue physical SIM cards.
  • Act as a carrier or MVNO in any country.

The actual mobile data connectivity is delivered by licensed third-party telecom partners. See our eSIM Provider Disclosure for details on how that works.

Company information

Service name: PingRoam
Legal entity: TechHealth, LLC

Contact

Customer support: [email protected]
Privacy / legal: [email protected]

For full legal and regulatory information, see our Legal Notice. For details on our eSIM connectivity partners, see our eSIM Provider Disclosure.

Who writes these guides

PingRoam's guides are written and kept current by the same people who answer support tickets. If a guide is wrong, the person credited on it is the person who fixes it.

  • Emma Chen

    Device compatibility & installation

    Credited on 4 guides

  • Marcus Webb

    Connectivity & troubleshooting

    Credited on 4 guides

  • Sofia Martins

    Destinations & coverage

    Credited on 8 guides

  • Nora Patel

    Plans, pricing & data sizing

    Credited on 5 guides

Spotted an error, or something that has changed? Email [email protected] and it goes to this team.